Privacy Policy: How Your Casino Data Is Handled

Last updated: 17 September 2026

This Privacy Policy explains how Pokies Pro ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit pokiespro.com (the "Site") and use our online casino services. We are committed to protecting your privacy and complying with applicable Australian data protection laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By accessing and using our Site, you agree to the practices described in this Policy. Please note that our services are strictly available to users who are 18 years of age or older.

1. Information We Collect

We collect various types of information to provide and improve our casino services:

• Personal Identification Data: Name, date of birth, residential address, and contact details.
• Account Data: Username, passwords (encrypted), and account preferences.
• Financial Data: Bank account details required for processing deposits and withdrawals. In strict compliance with Australian regulations, we do not accept credit cards or digital currencies for deposits or betting.
• Technical Data: IP address, browser type, device information, and usage statistics.
• Cookies and Tracking Data: Information collected through cookies and similar technologies to enhance your browsing experience.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing of your data for specific purposes, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary to provide you with the gaming services you have requested, including account management and financial transactions.
• Legal Obligation: We process data to comply with our regulatory obligations. Our operations are governed and monitored by various regulatory bodies, including the Australian Communications and Media Authority (ACMA), the Australian Competition and Consumer Commission (ACCC), the Malta Gaming Authority, the UK Gambling Commission, the Victorian Gambling and Casino Control Commission, the Curacao Gaming Control Board, the Kahnawake Gaming Commission, Liquor & Gaming NSW, the Northern Territory Racing Commission, the Office of Liquor and Gaming Regulation (OLGR), the Tasmanian Liquor and Gaming Commission, NSW Liquor & Gaming, and the Totalisator Agency Board.
• Legitimate Interests: We process data to ensure the security of our platform, prevent fraud, and verify that users are 18 years of age or older.

3. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your user account.
• To verify your age and identity, ensuring compliance with the 18+ age requirement.
• To process deposits and withdrawals, strictly avoiding credit cards and digital currencies as payment methods.
• To ensure compliance with Australian wagering laws, including the prohibition of in-play betting and unapproved betting events.
• To prevent fraud, money laundering, and unauthorized access to our platform.
• To provide customer support and respond to your inquiries.
• To send you promotional materials, provided you have explicitly opted in to receive them.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with authorized third parties, including regulatory authorities, payment processors, and IT service providers, strictly on a need-to-know basis and in compliance with Australian data protection laws. We ensure that all third parties comply with strict confidentiality and security standards.

5. Cookies and Consent

We use cookies to operate and optimize our Site. Cookies are small text files stored on your device that help us recognize you on subsequent visits, analyze traffic, and personalize your experience.

You have the right to withdraw your consent for the use of non-essential cookies at any time by adjusting your browser settings or using our cookie management tool. Disabling certain cookies may impact the functionality of the Site.

6. International Data Transfers

As our operations are overseen by multiple international regulatory bodies, your personal information may be transferred to and processed in jurisdictions outside of Australia. We ensure that any such transfers are conducted in accordance with the Privacy Act 1988 and that adequate safeguards are in place to protect your data.

7. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and strict access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights

Under Australian privacy law and the General Data Protection Regulation (GDPR), you have specific rights regarding your personal information. These rights include:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You can request that we delete your personal data, subject to certain legal and regulatory retention requirements.
• The right to restrict processing: You can request that we restrict the processing of your personal data under certain conditions.
• The right to data portability: You can request a copy of your data in a structured, machine-readable format.
• The right to object: You can object to our processing of your personal data, particularly for direct marketing purposes.
• The right to withdraw consent: You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

10. Prohibited Jurisdictions

We do not accept players from jurisdictions where online casino services are illegal. It is your responsibility to ensure that accessing and using our Site is legal in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational realities. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Policy periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected] Website: pokiespro.com

By continuing to use Pokies Pro in 2026, you acknowledge that you have read, understood, and agree to this Privacy Policy.